B. Eng (1997), Queen’s University. 15+ years experiences in contact center solutions. Worked in several international speech companies, specializing in NLP and analytics technologies.
As the Vice President of Business Consulting of Fano Labs, Terence had worked in several international speech companies, specializing in NLP and analytics technologies. He has 15+ years experience in providing contact center solutions ranging from chatbot, voicebot, speech recognition, NLP, speech analytics and voice biometrics solutions for enterprise and government.